Role (# participants) | Workflow steps | Objectives for all tools/technology, people, tasks, environment, organization, process [24] sample objectives |
---|---|---|
ORL Surgeon (6) Physician Assistant (9) Nurse Practitioner (3) Clerk (1) | • Patient arrives for a surgical consult visit (Otolaryngology Clinic Location) • Patient is checked in • Vitals documented (height, weight, allergies) • Place case request for surgery (2 procedures) • Place pre-op and post-op orders for the appropriate phase of care • Obtain surgical consent (Physician Assistant, Surgeon, and patient representative) • Update surgical consent | • Tools and technology to allow for concurrent workflow between Physician Assistant and Surgeon (i.e., orders/consent) • Efficient processes and workflows with the EHR • Communication with patients and families • Environmental impacts related to EHR workflow (documentation in patient room versus clinician office) |
Pre-op Nurse (4) -participants completed both pre-op and post-op nursing tasks | • Moves patient into the Pre-op department within the system & assigns them a bed • Release signed and held orders • Complete pre-op documentation (i.e., vitals, head to toe, patient belongings) • Review consent form • Complete the pre-op checklist | • Documentation efficiency • Concurrent documentation with Anesthesia or Surgeons • Roles and responsibilities for patient movement and other tasks |
Anesthesiologist (3) Nurse anesthetist (2) | • Review the history • Review the pre-op documentation and pre-evaluation • Place post-op orders for recovery • Create the Anesthesia note • Obtain consent • Move patient into intra-procedure • Anesthesia Checklist • Intra-procedure documentation (induction, assessments, positioning) • Intubate patient (document airway) • Insert an IV line (document) • Document medication administration • Stop anesthesia | • Documentation efficiency • Tools and technology to inform others of Anesthesia tasks (i.e., IV lines and airways) • Ease of documenting medications • Concurrent documentation by Nurse anesthetist and Anesthesiologist • Roles and responsibility change for orders placed by anesthesia • Environment—Portable computer workstations for anesthesia and all roles placement |
Intra-op Nurse (6) | • Document surgical counts (initial and closing) for both procedures • Move the patient into the Operating Room • Complete the timeout checklists • Complete the intra-procedure documentation (site preparation, positioning, equipment: electrosurgical grounding) • Document the intra-op medication administration by the surgeon | • Staff shared awareness of patient readiness for surgery • Roles and responsibilities for patient movement and other tasks • Documentation efficiency for quick turnaround cases • Tools for medication administration workflows in the Operating Room |
Post-op Nurse (6) | • Update patient location to the PACU and assign the patient a bed • Receive handover from the Anesthetists • Release the signed and held orders • Remove the IV line • Complete post-op documentation (i.e., vitals, head to toe, patient belongings) • Complete discharge education & prepare the patient for discharge | • Roles & responsibilities for patient movement and other tasks • Handover process and tools • Documentation efficiency • Concurrent documentation with Anesthesia or Surgeons • Discharge process |